Shipping & Returns
Shipping & Collection Methods
Click & Collect
While you wait
Same Day Service
Next Working Day Service (UK Only)
World Delivery Service
UK Delivery Cost - Available to main land England, Wales & Scotland
DPD, courier service usually next working day £8.99
Royal Mail, Economy usually 5 working days £4.99
Northern Ireland, Royal Mail usually 3 working days £7.25
British isles, Royal Mail usually 3 working days £12.50
European Delivery - Available to the following countries,
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Rep Ireland, Romania, Slovakia, Slovenia, Spain, Sweden,
Royal Mail International usually 7 working days £12.95
DPD international courier usually 3 working days £25.00
£0.30 per additional items
Rest of the World Delivery - Available to the following countries,
Australia, Canada, Croatia, Cyprus, Dubai, Greece, New Zealand, South Africa, Thailand, United States of America
Royal Mail International usually 7 working days £19.95
£0.60 per additional items
Please be aware that local taxes may apply at the point of delivery for both European and rest of the World deliveries.
The we use DPD for all our deliveries, with next working day service in the UK, 3 working days in Europe and up to 7 working days for the rest of the World.
Once your order has been dispatched, you will receive an automated email with your tracking number from DPD. Please make sure you leave your mobile & email address at checkout so you can get live delivery status on your order.
All orders are dealt with swiftly as we work to a next working day service for the UK, this however is dependent on your order size. We will always inform you of an exact delivery date once your order is confirmed.
How do I use the Click & Collect service?
Only single item orders are available for Click & Collect from store within the hour, larger orders may take longer. This service is only available during office hours and any design that would need set-up may take up to 24hrs.
Simply place your order online and at check out choose the 'Click & Collect' option. Follow the on line instructions to make payment and once confirmed you will receive an email with your order reference number.
If you have provided us with your mobile number, a text message when your order is ready in store, to let you know it is available for collection. Your order will remain in store for collection for 14 days. If you are unable to collect it within that time please call us on 020 8776 5887.
Please bring your order number and the payment card you used to place your order.
Someone else can collect your order on your behalf, but to prevent fraud the person you've nominated must bring along your order acknowledgement email, your ID and photographic ID belonging to them.
When you collect your product you may be asked to provide additional proof of age information.
When you arrive in store, please follow the signs directing you to the ‘Click & Collect’ desk, where we’ll process your collection. The desk is open between 10am – 7pm Monday to Saturday.
The service is available for most but not all of the items we sell, so please check individual product pages when you place an order.